Enterprise journey is, in its very nature, dynamic and changeable. And whereas COVID-19 was a dramatic demonstration of simply how rapidly issues can go improper, when you’ve ever had flights affected by strikes or dangerous climate, or had somebody take in poor health whereas on the street, you’ll have a good thought of what it’s like when a visit doesn’t go precisely as deliberate.
Usually SMEs ebook journey on the fly, and with out the assist of a devoted journey skilled it may be traumatic. Particularly when issues go improper. Listed here are simply 5 good causes to relook your present strategy to threat administration and obligation of care:
1. Your persons are your best asset
You merely can’t put a worth on a hardworking, productive and dedicated crew, which makes defending them a reasonably large deal.
From managing any (and all) journey considerations with reliable recommendation, real-time data and good suggestions, to well being and security dashboards and traveller monitoring, Company Traveller takes a dynamic, decisive strategy to obligation of care. This contains pre-travel threat assessments, the vetting of suppliers, open communication, journey alerts, and 24-hour assist.
Importantly, at present’s reserving platforms additionally will let you take a more in-depth take a look at your organization’s journey knowledge, journey behaviour, and your crew’s well being and wellbeing.
For instance, is one traveller carrying the load in relation to long-haul flights, early mornings or the dreaded ‘red-eye’? By analysing your journey knowledge, you’ll have the ability to make sure that your travellers aren’t sleep-deprived or spending an excessive amount of time away from dwelling. It’s a pro-active strategy to your crew’s wellbeing – and one that might have a big affect on attracting and retaining key workers.
2. It boosts traveller confidence
Traveller confidence is all the pieces. The safer your workers really feel, the extra relaxed and productive they’ll be, which is nice for morale, bettering workers retention and finally the expansion and success of your corporation.
Any TMC value their salt will have the ability to help with pre-trip planning (together with visas, vacation spot data, suggestions and recommendation), however do you know that tech could make an enormous distinction?
When journey tech firm Amadeus requested 6,000 travellers what would increase their confidence as they returned to journey, a whopping 84% mentioned know-how. Apparently, cellular apps providing on-trip notifications and alerts got here in on the prime of the listing.
Company Traveller’s platform, Melon, features a cellular app which is on the market throughout all units, and makes use of a mix of synthetic intelligence and built-in journey advisor assist to maintain travellers knowledgeable always.
Which means that if boarding instances change, strike motion is introduced or flights are cancelled, you – and your travellers – would be the first to know. Even higher, Melon makes it very easy for travellers to get in contact, with prompt assist only a faucet or name away. A helpful chatbot types out simple queries, whereas travellers may decide to be related to a devoted journey advisor at any time when they should.
In the end, travellers simply desire a protected and seamless journey. And the information that another person is in cost when issues go improper.
3. Traveller monitoring is the place it’s at
Essentially the most notable developments in threat administration instruments are round traveller monitoring. Not a ‘good to have’, at present’s journey bookers wish to know precisely the place their travellers are at any given second. This contains easy accessibility to ‘actual time’ knowledge concerning a traveller’s whereabouts and on-the-ground threat situations.
It’s not as creepy because it sounds, truthfully. It’s extra so that ought to something occur, you may simply get in contact and produce them dwelling.
4. It makes a distinction when the chips are down
Though you are able to do all the pieces in your energy to maintain your travellers protected, typically the unthinkable occurs. Take one in every of our TV manufacturing shoppers, Blast! Movies. Their TV crews are used to travelling to distant and far-flung locations, together with the Himalayas, the jungles of Papua and the Canadian wilderness. Nevertheless it was whereas on location in Siberia that all the pieces turned the wrong way up.
The Blast! crew witnessed a helicopter crash. Fortunately they have been protected, however understandably traumatised and shaken up. They have been additionally stranded in Siberia with no provides – and needed to come back dwelling as quickly as doable. Our manufacturing, sports activities and inventive division was capable of spring into motion, organising floor transport and the primary obtainable flights out.
5. COVID may nonetheless scupper your plans
It’s protected to say that the worldwide pandemic has made even the steeliest journey consultants a bit of cautious. And whereas we’re 1,000,000 miles from 2020, the scenario around the globe nonetheless appears to be like a bit of totally different relying on the place you might be … or the place you’re headed.
A real journey associate could have vacation spot data at their fingertips and know probably the most up-to-date entry and testing necessities. Though COVID appears like a distant reminiscence, it taught us to ‘by no means say by no means’. Arm your self with the newest data for full peace of thoughts.
As a enterprise proprietor or journey supervisor, holding your travellers protected is your prime precedence. And I’ve barely scratched the floor in relation to threat administration and obligation of care.
Fortunately, we’ve included it as a chapter in our free SME Company Journey Toolkit. This package provides you with tips on find out how to craft the proper journey coverage, the place to search out financial savings with out compromising on traveller security or sustainability, the pitfalls of unmanaged journey and a lot extra. Join at present!